Nurse Practitioner
Wendy Harvey, our Nurse Practitioner, can provide much of
the same care as that given by doctor. She is able to advise and treat
all minor ailments and refers patients to a doctor if necessary
Practice Nursing Staff
We are supported by a team of 2 practice nurses and 1
healthcare assistant who offer a wide range of nursing services by
appointment. Patients can book blood tests and blood pressure checks on
line via our website.
Medical Staff who work with us
District Nurses
Health Visitor
Chiropodist
Cancer Care Nursing Team
Psychological Therapists
Genesis Drug Agency
Midwives – if you think you are pregnant please either collect a form from reception or see a doctor.
Medical Students
Patients will be told when we are training medical students,
and you can choose if you prefer to be consulted without a student in
the room.
Practice Manager
Our manager, Carole Pentelow is responsible for the
efficient running of the practice and always welcomes suggestions for
improvements from patients.
Opening Hours
Weekdays – 8.15-1 and 2-6.15
Surgery Times
Mornings from 8.30 am
Afternoons from 2.30 pm
APPOINTMENTS:
Available by phone or on line
We offer a mix of pre-booked and same day appointments.
Pre-booked are for patients who need to plan and book ahead. These are
available up to 6 weeks ahead and can be booked via our receptionists or
on line via our website.
Same Days are for patients who have a problem which needs to
be dealt with that day. These are obtained by phone and released at
8.30 am and 2.00 pm each weekday. We also offer pre-bookable Saturday
morning appointments for patients who cannot come into the surgery on
weekdays.
Cancelling Appointments
Please do let us know in advance if you are unable to attend
any appointment. We can then offer this time to others.
Telephone Advice
Our doctors, nurse practitioner and nurses are available for telephone advice after surgery each day.
Home Visits
These are for patients who cannot travel to the surgery due
to illness or other mobility problems. These are requested by
telephoning the surgery on 766472.
Repeat Prescriptions
We require 48 hours (2 working days) to process routine
repeat prescriptions, and a little longer if we need further
information.
Obtaining Test Results
Please do be sure to obtain results of all tests, by
telephoning our receptionists after 2.30 any weekday. They will let you
know if you need to speak to a doctor.
Emergencies when we are closed
Please telephone the surgery on 766472 for information.
Fees
Some items are not covered by the NHS and you may be asked
to pay for these. A list of fees is displayed at the reception desk.
Foreign Travel
Please see our nurses for travel advice and immunisations
and allow plenty of time. There may be a charge for some immunisations.
Suggestions, Problems and Complaints
We always try to give you the best service possible and
welcome patients’ suggestions for improvement by use of our suggestion
box sited in the waiting room. If you do have a problem, please discuss
the matter with a member of staff, or ask to see the Practice Manager
who is here to help. A copy of our Complaints Procedure can be obtained
from reception at any time.
Medical Records
Strict codes of confidentiality are adhered to in the
practice. Patients can access their medical records by making a written
request to the Practice Manager. A GP can refuse disclosure if it is
thought that serious physical or mental harm may be caused to the
patient.
New Patients
We accept registrations from all new patients living in our practice area – see map below.
Practice Area
New Patient Health Checks
All new patients with on-going health problems, on regular
medication or over 50 are asked to book in with our Healthcare Assistant
for a new patient health check. Thank you.
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